Refund Policy

Refund & Cancellation Policy

Last Updated: [DATE]

1. Cancellation Policy

• You may cancel your order anytime before it is shipped.
• Once the order is shipped, cancellation is not possible. You may initiate a return after delivery.
• To cancel, go to My Orders → Select Order → Cancel Order, or contact our support team.

2. Return Policy

• Returns are accepted within 7 days from the date of delivery.
• Product must be unused, unwashed, and in its original packaging with tags intact.
• Items purchased during sale/discount offers are also eligible for return unless specified otherwise.
• Certain categories like innerwear, personal care, and customized items are non-returnable.

3. How to Initiate a Return

1. Login to your account
2. Go to My Orders → Select the order
3. Click "Return" and select the reason
4. Our team will arrange pickup within 2-3 business days

4. Refund Process

• Prepaid Orders: Refund will be credited to the original payment method within 7-10 business days after we receive the returned product.
• COD Orders: Refund will be processed via bank transfer (NEFT/UPI). You will be asked for bank details.
• Shipping charges are non-refundable unless the return is due to our error (wrong/defective product).

5. Exchange

We currently do not offer direct exchange. Please return the product and place a new order for the desired item.

6. Damaged/Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a free return pickup and full refund or replacement.

7. Refund Timeline

8. Contact for Refund Queries

Email: aijazcrockery121@gmail.com
Phone: +91 9797928910
WhatsApp: [WHATSAPP]